State Farm® Insurance Agent Joy Harvey-Washington

"Excellent! I'm a new customer to State Farm insurance and I was very impressed with the experience I had with Briana. She was very efficient and very professional. I am a happy customer. Thank you"

"Michael Gonzalez was so helpful and took the time to walk me through everything! Very responsive - and got everything back quickly. Would 100000% recommend!!"

"When we first got the policy the service was great. Last year I had an increase of $1500. They claim lots of theft in the neighborhood but I think it was because we put in a claim for a hit and run (minor door repair) Now they want another $600 a year. I have tried to call to find out why but always sent to voicemail and no call back. Finally got someone live today who then said I needed to talk to someone else who was on the phone. She would call me back. Well an hour later and still no call. Tried to call again and was sent to voicemail AGAIN. Guess that gentleman was not suppose to pick up the phone. I already found another insurance company that is saving me more than $3000 a year. What a rip off. I should have dumped these guys last year."

"Thank you Michael for helping me with my auto and renters insurance. Great service and savings."

"Briana thank you for the wonderful service that you have provided from State Farm you were very informative about the services State Farm provides thank you for all that you do."

"Michael was extremely helpful, readily available and answered all my questions. Definitely would recommend."

"I called State Farm with a question regarding my Auto Insurance. I was greeted with kindness and was able to get the answers I was seeking. I would recommend State Farm for your insurance needs."

"BRIANA ,was a pleasure, she went beyond the call of duyy. She she was patient, knowledgeable and thorough never rushed answered all my questions. You should feel lucky to have her working for you"

"I had the pleasure of working with Briana who helped me set up online access to my account and drive safe and safe. Thank you to the entire team for all their hard work."

"After reaching out to multiple insurance companies and hitting roadblock after roadblock—either no-go quotes or companies that simply couldn’t help with business vehicle insurance—I was starting to lose hope. Then Michael called—returning my call from a voicemail left. From the start, he got it. I explained what I needed, and without hesitation, he broke down exactly what kind of policy would work best for my situation. No guesswork or runaround. Just real expertise and solutions. What sets Michael apart is not just his deep knowledge of State Farm’s policies, but his ability to communicate clearly and confidently. It’s evident that he knows his stuff and stays sharp in an industry that’s always changing. Beyond being professional, Michael is just a good human—pleasant, encouraging, and genuinely supportive. Working with him felt less like a sales call and more like talking to someone who actually wants to help. (Thank you Michael —Lord knows I wanted to cry a few times in this process 😆 lol) I’m incredibly grateful for his follow-through and guidance. If you’re looking for someone who listens, knows their craft, and actually delivers—Michael Gonzalez at Joy Harvey-Washington office with State Farm is that person. Highly, highly recommended. PS: When you call, ask for Michael! Thank me later lol Thank you Michael! 🏆"

"Michael was excellent in walking me thru my auto coverages on how they will play out. Patient and detailed oriented. Thank you!"

"I want to take a moment to recognize Michael G. for his outstanding service. He was incredibly helpful, patient, and professional throughout the entire process. Michael took the time to explain everything clearly, answered all my questions, and made sure I felt confident in my coverage. Michael helped with my auto policy at a rate I could manage. It's rare to find someone so knowledgeable and genuinely caring. I truly appreciate his dedication and excellent customer service — he made a stressful situation so much easier to handle! Thank you !!!!"

"Joy was informative, helpful and professional in aiding me during my retirement account rollover. The information provided was educational and she helped me balance retirement investments to better suit my long term and short term financial goals."

"Briana is knowledgeable and great to work with!"

"Always professional, always finding ways to save me money, always responsive and available. High quality service. Plus Briana Sano is a superstar! She WILL find a discount!"

"An Absolute Joy – Literally and Figuratively! Working with Joy Harvey-Washington State Farm Agency has been one of the most seamless, professional, and genuinely enjoyable experiences I’ve ever had with any insurance provider. From the moment I connected with her team, I was treated with kindness, clarity, and a sense of care that felt far beyond the norm. It’s rare to come across an agency where every interaction leaves you feeling like you’ve been taken care of not just as a client—but as a person. Joy Harvey herself is a powerhouse of professionalism, warmth, and expertise. She somehow manages to be incredibly knowledgeable while also being approachable and completely down to earth. You can tell she leads with integrity and heart. She took time to listen to my specific needs, offered thoughtful recommendations, and ensured I fully understood every option available to me. You just know she’s got your back. The level of responsiveness and attentiveness from her entire office is beyond impressive. Whether it’s a simple question, a policy update, or handling a claim, everything is done with grace, speed, and an unmistakable commitment to excellence. Honestly, Joy and her team don’t just provide insurance—they provide peace of mind. I’ve never felt more confident or cared for when it comes to protecting my home, car, and future. I tell everyone I know: If you want an agent who truly lives up to the name “Good Neighbor,” look no further than Joy Harvey. This agency is a gem—and I couldn’t be happier to be in such capable hands!"

"I’m Ana Rolon I stop by State Farm on williamsbridge Rd and Ms Briana Sano , she handle my issues very professional. I m going to transfer my account to her office."

"Agent Madeline was very pleasant and helpful in review my car coverages, home insurance & life insurance. I will always recommend this Agency, they are like family! Thank you for everything!"

"Five star for customer service! Madeline responded to my questions immediately and resolved my issues within hours. Couldn't ask for better service."

"Michael A Gonzalez has been very helpful, for my dog and I. He wrote my dog Yoshi’s pet insurance which has benefited my dog in more ways than one."

"I was having a really hard time finding a reasonable auto insurance quote, and Michael went above and beyond to help me out. Not only did he patiently walk me through my options, but he also found a way to bundle my auto policy with life insurance at a rate I could manage. What stood out most was his patience, professionalism, and how genuinely personable he was throughout the entire process. Michael made a stressful situation feel much more manageable. This was truly exemplary customer service, and I’m incredibly grateful for his support!"

"I recommend Joy Washington’s State Farm Office. State Farm agent Brianna was knowledgeable, professional & helpful. Thanks for all your help Brianna.:)"

"Agente Madeline me ayudó con mi reclamo y todo proceso con el departamento de reclamos. Incluso reviso mis pólizas y hablamos sobre descuentos y cobertura. Recomendable Agencia de State Farm. Muy fácil y rápido con sus procesos."

"Leo….. is the man!!!! He got me a home policy in minutes that was due in hours. He’s a great customer service agent!! We need more people like him!!! Thanks Leo!!!!!"

"Ashley was absolutely amazing, she explained everything and knew exactly what she was talking about. Her energy was amazing. Thank you Ashley!"