State Farm® Insurance Agent Joy Harvey-Washington
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Christopher Encalada
December 23, 2025
5
out of
5
rating by Christopher Encalada
"Great customer service for all your insurance needs. Stephanie was super knowledgeable and helpful."
the cool fam Presume
December 23, 2025
5
out of
5
rating by the cool fam Presume
"Washington firm on behalf of State Farm is loyal and has been communicate with me for any changes."
Jenny Martinez
December 23, 2025
5
out of
5
rating by Jenny Martinez
"I had an Excellent experience. I spoke to Briana, she was very knowledgeable and took the time to thoroughly answer all of my questions. Her clear explanation and patient approach made me feel confident in my coverage decision. I highly recommend her to anyone."
HARD WHYT
December 23, 2025
5
out of
5
rating by HARD WHYT
"Best Customer Service Ever. I recommend these guys. Courteous & professional. 5 stars!!!! Excellent service."
Gabriella Guardado
December 23, 2025
5
out of
5
rating by Gabriella Guardado
"I called to make a payment every month and the girls especially Stephanie are always so sweet and knowledgeable. Highly recommend this location for all your needs."
Alexia Farquharson
December 23, 2025
5
out of
5
rating by Alexia Farquharson
"Excellent service"
M V
December 23, 2025
5
out of
5
rating by M V
"I reached out about a state-to-state transfer, and Briana was very knowledgeable and helpful, despite me not being affiliated with her agency. I really appreciated her time and professionalism!"
Ashley Colon
December 23, 2025
5
out of
5
rating by Ashley Colon
"I called in and spoke with Michael. He was super helpful and knowledgeable as I had many questions and just felt unsure on how I wanted to move forward. Although I didn’t get a policy at this time, I left out conversation with more information than I had before and heard as he helped with all my questions!"
Davina Dennis Conlon
December 5, 2025
5
out of
5
rating by Davina Dennis Conlon
"Briana was one of the most efficient Insurance agents I have ever had dealings with. I was literally in the DMV in a panic and she was amazing! I could not think of going anywhere else for my insurance needs ever again!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Frank Tufano
December 2, 2025
1
out of
5
rating by Frank Tufano
"Totaled my car 2 months ago now and they are refusing to pay the full value, still have not been reimbursed and am paying for rental out of pocket."
We responded:
"Frank, Thank you for taking the time to share your feedback regarding your recent claims experience. We truly value your input and want you to know that we take your concerns seriously. Although our agency was not directly involved in handling or settling your specific claim, we have communicated your issues to your assigned representative and have been closely monitoring the process to ensure your questions are addressed promptly. To clarify, our claims department requested additional information to better support your concerns. We kindly ask for your cooperation in providing the requested information so we can work towards a satisfactory resolution. We appreciate the opportunity to serve you and hope to restore your confidence in our services. Thank you. Joy Washington "
Moussa Daramey
December 1, 2025
5
out of
5
rating by Moussa Daramey
"This is the best insurance broker office in the Bronx ! The staffs are amazing and very effective and helpful.. shout out Micheal !!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Kera Warrell
November 25, 2025
5
out of
5
rating by Kera Warrell
"Ms Joy was amazing while helping me & my family! Anyone would be lucky to have any of her assistance!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Charles Warrell
November 25, 2025
5
out of
5
rating by Charles Warrell
"Ms. Joy Harvey - Washington was a pleasure to work with. Her courtesy and professionalism was top tier. She was what my family needed during this tough time."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Janet Rios
November 24, 2025
5
out of
5
rating by Janet Rios
"I had the best experience with Briana. She explained everything and helped me get the coverage I needed. Briana is an asset to your office and State Farm as a whole."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Your State Farm Agent Joy Washington"
Cecilia Mejia
November 10, 2025
5
out of
5
rating by Cecilia Mejia
"I had the pleasure of working with Briana she was super help full and I enjoyed her Customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! - Your State Farm Agent Joy Washington "
Elena Vega
October 27, 2025
5
out of
5
rating by Elena Vega
"I can't say enough good things about working with Michael Gonzalez. He's very responsive, patient, and nice too, and worked with me to get the best rate on my car insurance"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! - Your State Farm Agent Joy Washington "
Sharon Davenport
September 29, 2025
1
out of
5
rating by Sharon Davenport
"Second one star review. Policy canceled on September 5th yet credit card billed on September 22nd. Actually got through to someone and she just talked in circles. Worst customer service ever and now with a second bad review I will most likely have to go through my credit card to get this resolved. Their rates are through the roof now. Switched and saving more than $3000 a year. That says a lot for their unnecessary increases. I am now paying less than I did when I switched to them and thought I was saving money. Love and learn for sure."
We responded:
"Sharon, thank you for sharing your concerns. We understand that our service did not meet your expectations, and we appreciate your feedback. Please note that we do not control the rates set by the State Farm Insurance, but we do our best to provide clear information regarding rating factors to help customers make informed decisions. Regarding the charge on your credit card after your policy was canceled on September 5th, billing cycles and payment processing can sometimes result in charges appearing after cancellation. If you believe an incorrect charge was made, we encourage you to contact your credit card provider to dispute the charge, and we are available to assist in reviewing your account to help resolve the matter. We value your feedback and are committed to improving our service. Please feel free to reach out directly if you would like to discuss this further. Best regards, Joy Washington, Agent"
Daniesha Weise
September 16, 2025
5
out of
5
rating by Daniesha Weise
"I’ve had the pleasure of working with Michael, and I can’t recommend him highly enough. From start to finish, he has been absolutely amazing—extremely patient, courteous, and genuinely committed to helping me understand my options and make the best decisions. Michael took the time to explain everything in a clear and approachable way, never rushing the process and always making sure I felt comfortable and informed. His professionalism, kindness, and attention to detail made what could have been a stressful experience feel easy and reassuring. If you’re looking for an insurance agent who truly cares and goes above and beyond, Michael is the one. Exceptional service like his is rare to find!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Valentina Cubillos Quintero
September 10, 2025
5
out of
5
rating by Valentina Cubillos Quintero
"Great customer service. Helped us a lot."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Ariyo Ihimoyan
September 8, 2025
5
out of
5
rating by Ariyo Ihimoyan
"Excellent! I'm a new customer to State Farm insurance and I was very impressed with the experience I had with Briana. She was very efficient and very professional. I am a happy customer. Thank you"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Angela Balya
September 8, 2025
5
out of
5
rating by Angela Balya
"Michael Gonzalez was so helpful and took the time to walk me through everything! Very responsive - and got everything back quickly. Would 100000% recommend!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Sharon Davenport
September 5, 2025
1
out of
5
rating by Sharon Davenport
"When we first got the policy the service was great. Last year I had an increase of $1500. They claim lots of theft in the neighborhood but I think it was because we put in a claim for a hit and run (minor door repair) Now they want another $600 a year. I have tried to call to find out why but always sent to voicemail and no call back. Finally got someone live today who then said I needed to talk to someone else who was on the phone. She would call me back. Well an hour later and still no call. Tried to call again and was sent to voicemail AGAIN. Guess that gentleman was not suppose to pick up the phone. I already found another insurance company that is saving me more than $3000 a year. What a rip off. I should have dumped these guys last year."
We responded:
"Dear Sharon, Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. We understand that unexpected rate increases can be frustrating, and I apologize for any inconvenience caused by our billing specialist being unavailable at the time of your call. We strive to return calls as quickly as possible to assist our valued customers. It's great to know that she returned your call and was able to address your questions. While we do not control rates or claim handling, we pride ourselves on providing excellent service and support to our customers. Your feedback is important to us, and we appreciate your patience throughout this process. Thank you for your trust and for being our State Farm policyholder! We wish you the best with your new insurance provider and should you ever wish to receive a quote or reconsider our services in the future, we would be happy to assist you. Best regards, Joy Washington "
Javier Giardinieri
September 4, 2025
5
out of
5
rating by Javier Giardinieri
"Thank you Michael for helping me with my auto and renters insurance. Great service and savings."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Troy Walcott
September 3, 2025
5
out of
5
rating by Troy Walcott
"Briana thank you for the wonderful service that you have provided from State Farm you were very informative about the services State Farm provides thank you for all that you do."
We responded:
"Troy we’re so grateful for your kind words and 5-star rating! It’s wonderful to know that you had a great experience with us. Thank you for choosing us, and we can’t wait to assist you again in the future! - Your State Farm Agent Joy Washington "
Dana Fagan
September 2, 2025
4
out of
5
rating by Dana Fagan
"Michael was extremely helpful, readily available and answered all my questions. Definitely would recommend."
We responded:
"Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs."